Hiya, @benprog19 and @BBAT64 cannot leave Easy survival. Clicking the lobby sign at Easy spawn and doing /lobby will not work. Both are on 1.12. benprog19 says he has been stuck for about a week. @Monkey_Chicka says this has happened to another player before, and they needed a Moderator's help. Thanks in advance for any help!
They need to be running version 1.12.2 in order to enter other parts of Sandlot. They can join Easy with an earlier version but cannot go to other areas. Abbz and I verified this.
I was going to try that next. I realized later that it generally didn't allow 1.12, but I guess the Survival Server supports 1.12? Idk. I will try 1.12.2 next time I log in. Thanks!