App getting denied for invalid username

Discussion in 'Get Help!' started by hermafriclam, Feb 8, 2015.

  1. hermafriclam

    hermafriclam Novice

    Hello, my app has been denied twice now for invalid account. I've verified that there were not typos and its spelled correctly. It is a brand new account for my oldest daughter, my youngest has been white listed for a few weeks without an issues.

    I'm not sure what to do, I replied to the first app email with a picture of the account name and didn't hear back so I applied again thinking maybe since the account was so new that it wasn't passing whatever account verification takes place.

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  2. SantaFeRailroad

    SantaFeRailroad Runaway Locomotive VIP

    I applied within a few minutes of getting my account, so it can't be that. This may be related to the new name changing feature. cowgod may be able to help you, send him a pm by searching for his name and clicking "Start A Conversation". Hope I can be of service,a nd welcome to the sandlot!
     
  3. hermafriclam

    hermafriclam Novice

    Thanks, I'll shoot him a pm.