Got whitelist email - You are not whitelisted

Discussion in 'Get Help!' started by DonnyDorko, Jun 6, 2024.

  1. .DonnyDorko

    .DonnyDorko Apprentice

    Heyo,

    Looking forward to trying this server with my son. I've signed up for both of us with our usernames DonnyDorko and KalebDorko.

    I have received the whitelist email and I am trying to connect to the server, playing as DonnyDorko but I seem to still be getting the error that I have not yet been whitelisted.

    I notice that the email says that I've been whitelisted as ".DonnyDorko" because we're on bedrock, but I assume my actual username should still work ("DonnyDorko")?

    Many thanks,
    Donny
     
    • Informative Informative x 1
  2. .DonnyDorko

    .DonnyDorko Apprentice

    My son has also received the whitelist email but is also unable to connect to the server using his username KalebDorko. He get's the same error that he hasn't been whitelisted. I notice too that his email mentions ".KalebDorko"
     
  3. KRiskKaT

    KRiskKaT Piecing it together Moderator Elder Helper VIP

    Since you are using bedrock, we add the . to the username for our whitelist. Be sure you have the most recent updates, and please try again.
     
  4. waseric

    waseric The hidden hand Sandlot Administrator Moderator VIP

    This has been fixed. Both of you should be able to log in now. We had a temporary glitch which made it look like we had whitelisted you, but had in fact not.
    I do apologize for the trouble and confusion!
     
    • Like Like x 3